The Process
How Braxtone Assistance Works
From your first call to a resolved case, clear and fast, every time.
The Journey
From request to resolved
One call connects you to a qualified mechanic or engineer, wherever you are in Bahrain or Oman.
Call our Bahrain or Oman hotline and tell us what you need and where you are.
A qualified mechanic or engineer is sent to you.
Your responder makes their way to you.
They arrive on-site, ready to resolve the issue.
The issue is sorted and your case is closed.
WHILE YOU WAIT
What to Do If You Break Down
Simple steps to keep you safe until our team reaches you.
1. Move to Safety
Pull as far onto the shoulder or side of the road as you safely can, away from moving traffic.
2. Turn On Hazard Lights
Switch on your hazard lights right away so other drivers can see you, day or night.
3. Get Clear If You Can
On a busy road or highway, exit the vehicle on the side away from traffic if it is safe to do so, and stand well clear.
4. Use a Warning Triangle
If you have one, place it a safe distance behind your vehicle to warn approaching traffic.
5. Call Our Hotline
Call our Bahrain or Oman hotline and tell us exactly where you are and what happened.
6. Wait Somewhere Safe & Visible
Stay in a spot where our responder can see and reach you safely until help arrives.
24/7
Roadside assistance, day and night
Bahrain & Oman
Dedicated hotlines for each country
500,000+
Customers served and growing
Braxtone
Backed by the ecosystem
OUR TRACK RECORD
More Than a Decade of Growing With You
Braxtone Assistance is backed by Braxtone Group’s history across the region.
2013
Braxtone Plus was established to offer Contact Centre and BPO services.
2017
Expanded to UAE and currently servicing 28+ insurance companies.
2021
Acquisition of Afro Asian – Oman.
2023
Appointed International Partner of the Chartered Insurance Institute (CII).
2025
Established Braxtone Arabia in KSA.
2026
Launched Yepplo.
FAQ
Questions, answered
How fast can we get help?
Our roadside and home assistance teams operate 24/7 and respond as quickly as possible to your location.
Which countries do you cover?
Braxtone Assistance operates in Bahrain and Oman, and has served over half a million customers across the GCC, and growing.
Do I need a membership to request help?
Braxtone Club members get up to 61% in discounts and a 30-day rental car after an accident. Call our hotline to find out more.
What roadside issues are covered?
Our qualified automobile mechanics respond to vehicle breakdowns wherever you are.
Is assistance available 24/7?
Yes, our roadside assistance operates 24/7.
How do I request assistance?
Call our Bahrain or Oman hotline and our team will assist you directly.
Need Assistance Now?
Call our Bahrain or Oman hotline, help is always close.